Atisfaction with our products and services. Please read our refund policy carefully.

  1. Eligibility for Refund
    • We offer refunds for eligible products and services purchased directly from slsongo.com.
    • To be eligible for a refund, you must request it within 10 days from the date of purchase.
    • Customized or digital products may not be eligible for a refund; please check the product description for details.
  2. Refund Process
    • To request a refund, please contact our customer support team at info@slsongo.com
    • Include the following information in your refund request:
    • Your name and contact details
    • Order number
    • Reason for the refund request
    • We will review your request and, if eligible, process your refund within 20 business days.
    • The refund will be issued to the original payment method used for the purchase.
  3. Non-Refundable Items
    • Certain items are non-refundable, including but not limited to:
    • Downloadable digital products
    • Gift cards
    • Services provided (e.g., subscription services)
    • Products that have been used or damaged
    • Customized products that cannot be resold as they are tailored to the customer’s specifications may not be eligible for a refund.
  4. Shipping Costs
    • Shipping costs are non-refundable unless the return is due to an error on our part or if the product is defective.
    • You will be responsible for covering the shipping costs associated with returning the product.
  5. Cancellation Policy
    • If you wish to cancel an order, please contact our customer support team as soon as possible.
    • If the order has not been processed or shipped, we will cancel it and provide a full refund.
    • If the order has already been processed or shipped, the refund will follow the standard refund policy.
  6. Contact Information
    • If you have any questions about our refund policy, please contact us at:
    • Email: info@slsongo.com
  7. Changes to the Refund Policy
    • We reserve the right to modify or update this refund policy at any time. Any changes will be reflected on this page.

Please remember that this refund policy is a general guideline, and specific cases may be subject to additional terms and conditions. We aim to provide a fair and transparent refund process to ensure customer satisfaction.